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Ace Water Coolers Shipping, Return and Warranty Policy

What is your Return Policy? 

  • If you are not completely satisfied with your Hot and Cold Water cooler, you may return it to Ace Water Coolers within 30 days of your purchase. Customer is responsible for the return shipping expenses. Please contact our customer service on 1800 880 124 prior to taking advantage of this Money Back Guarantee. Please have the hot and cold water cooler serial number & invoice number available at the time of your call. The customer service representative will provide you with an Authorization To Return number (ATRN). Unfortunately, returns cannot be accepted without a verified Authorization To Return number first.

How much will the Postage Cost and what is the Delivery Time Frame?

  • FREE EXPRESS VIP SHIPPING ON ALL OUR ACE WATER COOLER PRODUCTS

  • Delivery is usually within 1 – 5 days with tracking provided via Australia Post or Fastway couriers.  They will deliver your Awesome Water Filters & Awesome Water Coolers straight to your door!

What Warranty comes with the Ace Water Coolers?

  • We offer an unlimited 2-year warranty on our compressor only.

  • We offer a 12-month warranty on all parts on our Awesome Water Coolers & Purifiers only

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